Reviews

  What Are Google Reviews? Google reviews are a way for customers to leave feedback about their experience with your business. Reviews can include the customer’s opinions on their overall experience, how they were treated by you and your staff, and if they recommend your services to others. Here are 5 reasons you need to […]

  Reviews can make or break your business. When you get a positive review, it gives you the credibility and confidence to take on new projects and customers. When you get a negative review, it helps you identify what went wrong so that you can improve in the future. That’s why reviews are such an

  If you’re reading this, it’s likely that you’re someone who collects reviews, leaves reviews yourself or both!  If so, you might have experienced the point of a new study from digital performance marketing agency DAC Group, who found that less than half of UK businesses were responding to their online reviews.   Only 44%

  Although not everyone knows it, QR codes have a long and varied history.     In fact, its invention dates all the way back to 1994. A Japanese company called Denso Wave Incorporated created a barcode that could be scanned by mobile phones and other devices with cameras. It didn’t take long for other

Reviews Have Been Around Longer Than You Might Think     The history of reviews goes back centuries, some of the earliest recorded instances of customer feedback comes from ancient Greece! Back in 1750BC, the first documented case of a customer complaint was chiselled onto a clay tablet. The customer, Nanni, unimpressed by the service and the

  So, you’ve got your Trustist account all set up and you’re starting to collect reviews, but what do you do now? The answer might seem obvious, but it really is simple – just keep going!     Google Reviews, Google Reviews, Google Reviews   The quality and quantity of your Google reviews is one

Whilst online reviews, and how to use them, can be confusing for many businesses, something everyone knows for certain is that 1 and 2-star reviews portray a negative experience, whereas 4 and 5-star reviews highlight the very best of a business. So, where does that leave middle of the road, lukewarm 3-star reviews and how

Reviews are one of the best ways to show the world how great your customer service is. After all, where else can someone easily access detailed feedback on how amazing your business is?     In this blog, we’re going to take you through what good customer service looks like in reviews, and how to

  How Important are Google Reviews and why You Should be Collecting Them?   Nigel Apperley, Trustist’s Chief Executive Officer, trialled several review platforms during his time as head of E-commerce at Kwik Fit.  None of these platforms had a positive impact on revenues so Nigel decided to focus on collecting just Google reviews across