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8 Statistics to Prove Online Reviews Are Better Than Word of Mouth

  It wasn’t so long ago that word-of-mouth was the single most important way to market your business as well as building your reputation and attracting new customers. In 2007, a study found that word-of-mouth was far more credible to consumers than online reviews. Whilst some businesses may still feel that way, a lot of […]

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4 Statistics That Prove Negative Reviews Can Help Your Business in 2025!

We were recently reading a rather fabulous article which had the title “9 in 10 customers more likely to overlook a negative review if the business responds adequately, Yelp says”.     As regular readers of our blog will know, we’ve shared our thoughts on responding to negative online reviews before as well as written

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