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How Much Time are you Wasting on Review Admin?

Admin is rarely anyone’s favourite job, but we appreciate that it is something that must be done. However, just because this is something that must be done, doesn’t mean it can’t be done efficiently!   Take monitoring your online reviews, for example. The process of managing your online reputation can be extremely time consuming, and

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Why are Reviews Essential for Research Online, Purchase Offline?

The internet has changed how many of us shop, but in an increasing complex retail world, have retailers really considered the modern customer journey?   In this week’s blog we’re going to explore the Research Online, Purchase Offline (ROPO) phenomena which is all about how customers get their information about products/services they’re interested in purchasing

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How Does Trustist Help You Collect More Google Reviews?

It’s been known for a long time now that Google reviews can seriously help to benefit a business in terms of their online presence and overall reputation. A study by BrightLocal found that since 2013, the importance of Google reviews has been increasing and now 16% of your local rankings in Google are directly influenced by

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What does Brand Level and Location Level mean in your Trustist Account?

Something that we get questions about, probably every day, is the difference between brand and location level within Trustist accounts.   Having these different levels is the way that the accounts are set up, not just for our multi-location clients, but it’s proven to be very beneficial to our single-location clients too.   This can

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How can Awards Make a Difference to Your Business?

As you may or may not know, at Trustist we run our own Awards recognising the magnificent efforts of our clients in running (and benefiting from the running) of their online review strategies. Our second set of Awards will take place in early 2022, so do keep your eyes peeled for more information on the

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What to do With the Customer Feedback You’ve Collected

Done right, the communication you have between you and your customers can easily become one of the best marketing tools for your business.   Consumers love seeing companies listen to their customers, especially when they try and adapt the business to their preferences. But how can you actually demonstrate to the world that you’re making

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