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Should B2B Businesses Collect Reviews?

When thinking about reviews and the relevance of reviews, many businesses think about B2C businesses. If they’re a B2B business, they may find themselves wondering if there’s any/much value in them bothering to pursue a review strategy at all. However, as ‘The Anatomy of Reviews’ (a recent article on all things reviews) points out, “92%

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Are Reviews Sector Specific?

A quick online search and you’ll soon see that there are a lot of different review platforms around, including Trustist – a 5.0/5.0 review platform! Some, like Trustist, appeal to every kind of business whether B2B or B2C. Others have chosen to niche down and look after a specific sector such as; Checkatrade which is a

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Should my Business Collect Reviews?

Whether your business is B2B (business to business) or B2C (business to consumer), and irrespective of the sector you work in, reviews have an extremely important part to play in your business. Here are our top seven reasons why your business absolutely should proactively and regularly collect reviews!   Increased Sales Collecting reviews will help

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Even More Top Tips for Customer Service

Last month we shared with you our top tips for customer service and this month sees Part II ‘Even More Top Tips for Customer Service’; after all, offering memorable customer service (for all the right reasons) really will help you to differentiate yourself from your competition. So, here are our next four top tips: Smile! Yes,

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How NOT to Respond to Reviews – Part 2

Did you enjoy our first part of exploring how other businesses have responded to their reviews?   Good – because here is another!   This article, by This is Money, explains all about a company called Symbio Energy who received a formal warning from Trustpilot after their responses to their negative reviews were… ‘aggressive’.  

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