Even More Top Tips for Customer Service

Last month we shared with you our top tips for customer service and this month sees Part II ‘Even More Top Tips for Customer Service’; after all, offering memorable customer service (for all the right reasons) really will help you to differentiate yourself from your competition. So, here are our next four top tips: Smile! Yes,

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How NOT to Respond to Reviews – Part 2

Did you enjoy our first part of exploring how other businesses have responded to their reviews?   Good – because here is another!   This article, by This is Money, explains all about a company called Symbio Energy who received a formal warning from Trustpilot after their responses to their negative reviews were… ‘aggressive’.  

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How NOT to Respond to Reviews

We thoroughly enjoyed this article from Leeds Live who recently ran a story about a Chinese takeaway and their responses to reviews. Here’s the article! Leeds Chinese takeaway goes viral for brilliantly savage responses to customer reviews   The Oriental Express holds a five-star rating on Just Eat for its Chinese food, but the takeaway

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