Did you enjoy our first part of exploring how other businesses have responded to their reviews? Good – because here is another! This article, by This is Money, explains all about a company called Symbio Energy who received a formal warning from Trustpilot after their responses to their negative reviews were… ‘aggressive’. …
Turtle Tots are a baby and preschool swimming lesson franchise with over 50 franchisees across the UK and Ireland. The network has won multiple awards over the years, including a few Trustist awards, and they are extremely passionate about providing a safe and happy environment during their lessons. Initial Pilot – 5 Franchisees – …
Would you Rather Have a 1,305% Increase in Clicks or 23%? Turtle Tots Case Study Read More »
We know by now just how important it is to have a Google My Business listing, but there is no point having a list at all if the information isn’t up-to-date and correct. This is a common mistake made by many businesses. One of the areas that causes some confusion with Google My Business …
Are you Using the Correct Category for Your Business on Google My Business? Read More »
We thoroughly enjoyed this article from Leeds Live who recently ran a story about a Chinese takeaway and their responses to reviews. Here’s the article! Leeds Chinese takeaway goes viral for brilliantly savage responses to customer reviews The Oriental Express holds a five-star rating on Just Eat for its Chinese food, but the takeaway …
As readers of our blog will know, we firmly believe that all businesses should focus on creating a powerful online presence. However, for multi-location businesses, it’s important to be granular and collect location-specific reviews. Here’s why! Why are Local Reviews so Important? Nearly half of all Google enquiries are searches for local information and, according …
The last year has been extremely tough on all businesses, with many businesses having to close their doors for prolonged periods of time with no clear end to the varying restrictions for a long time. As the world began taking their entire lives online so quickly, even businesses who operated purely face-to-face services had …
Is it sneaky to use incognito mode (otherwise known as private browsing) when searching for your own business on Google? Our answer is a resounding NO! Here’s our top three reasons why: Incognito Mode keeps the personalisation out of your search results so you can see if your business is showing up for the search …
Why Should I use Incognito Mode When Searching for my own Business on Google? Read More »
As anyone will tell you, customer or business owner, customer service is one of the most important things that a company can provide to positively impact their business. If the staff are rude and are unhelpful then it will put people off using them. As we help you with your reviews and online reputation, …
It’s fair to say that 2020 was a year unlike any other that we’ve ever witnessed or lived through before. With COVID-19 closing many businesses around the world, customers suddenly found themselves having to use different ways to find the businesses they needed. Feeling able to trust a local business became more important than ever …
People in Franchising is a podcast hosted by Suzie McCafferty, CEO at Platinum Wave Franchising and David Kaye, Partner at Harper MacLeod LLP law firm. They bring guests from the franchising community together to discuss everything that is happening in the industry including insights and advice for franchisors, franchisees and entrepreneurs! In episode 18, Nigel …
People in Franchising Podcast Featuring Trustist Read More »
