Customer Success Story
Pet Sitting Service Sees Staggering Growth With Review Marketing
Pets Homes and Gardens franchisee Ritchie Clarke, leveraged his online reviews through Trustist’s customer review platform to achieve over 900% more views and over 350% more clicks from Google in just one year.
Background
Pets, Homes and Gardens
Over 20 years ago founders Julie and Peter, long term-pet owners and lovers, found it challenging to find good quality, reliable pet sitting services for when they were on holiday – it was this frustration that led to them to fill a gap in the market with the creation of Pets Homes and Gardens.
After just a few years, with the business doing so well, Julie and Peter made the decision to launch the business as a franchise, helping others achieve the same results with their experience and guidance.
Background
Pets, Homes and Gardens Southampton
One such lucky franchisees is Ritchie Clarke, a Trustist client since January 2021, he runs the Southampton territory. Ritchie embodies the Pets Homes and Gardens brand, ensuring that his clients’ pets receive the highest level of safety and care.
After just a few weeks of working with Trustist, Ritchie had already started seeing a huge difference with the aggregation and collection of his reviews. Speaking in January 2021, he had this to say:
I am extremely impressed with both the Trustist platform and the service in which Trustist have been providing from the moment I signed up. Ellie, the Marketing Manager, has been exceptionally helpful and nothing has ever been too much trouble. Since joining Trustist, I have seen at least a 10-20% pickup in business which I think is a phenomenal achievement given the challenging environment in which businesses currently operate. From experience, I have seen how powerful reviews can be as a marketing tool and Trustist provides you with all the ammunition you need to effortlessly leverage each and every review you receive. Highly recommended!
The results he had seen at the start were incredible, but throughout Ritchie’s continued time working with Trustist, he only saw more results!
Results
Increasing visibility on Google
Ritchie, like many other business owners, focuses on his Google Business Profile to capture leads. He collected over 40 5-star Google reviews with ease using the Trustist QR codes and review links.
The reviews he collected were displayed prominently on his listing and Google Posts were created through the Trustist auto posting feature to increase visibility. Combined with the profile updates, Ritchie saw his Google presence increase significantly.
Comparing the same 30 days in the previous year, showed a staggering boost in growth. Search listing views saw an increase of 175%, views of Google Maps jumped over 900% to nearly 4,000 views and most importantly clicks to his website from Google quadrupled.
In one year only, Trustist helped Ritchie gain massive visibility on Google and increased his website traffic over 350% through automated review posting.
Results
Rave Reviews From a Satisfied Client
When Ritchie saw these increases in June 2022, he had this to say:
Wow! Just wow! We are paying Trustist for a service which has literally brought in more demand than we know what to do with. The increases we’ve see to Google stats are based on little-to-no effort from our end other than simply producing the best possible service to each of our clients. Trustist have taken care of the rest by making the review submission process extremely straightforward for our customers via a platform which is intuitive and visually appealing. The amazing statistics stem from the automated social media posts, which are triggered each time a customer publishes a review. We are now actually having to seriously rethink our business in order to serve the demand more effectively, all thanks to the amount of business Trustist is helping us bring in every month. This has also meant that we could completely cancel our monthly Google & Facebook Ad spend which has saved us an absolute fortune. Thank you Trustist for helping us take our business to the next level – especially Ellie who has always been there to help at a moment’s notice whenever we needed it!
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