Online Reputation Management – Bradleys Estate Agents
Trustist provides Kai location by location metrics so that he knows where his business is performing successfully and areas that need work.
Background - Bradleys Estate Agents
Founded in 1992, Bradleys Estate Agents are now the largest independent estate agency in the West Country. Their primary focus is ensuring that customers receive a high-level of service and communication to customers, and this has won them multiple awards.
They even received an award for ‘Best Customer Service in the UK’ out of over 12,000 estate agents in 2013, 2014, 2015, 2016, 2017 and 2018.
The Problem - Online Reputation Management
Before they began working with Trustist for their online reputation management, Bradleys Estate Agents were collecting customer reviews for their 32 offices across a variety of platforms which meant that they were having to monitor multiple different accounts to read and respond to thousands of customer reviews.
This was something that they found to be extremely time consuming, and it made it considerably more difficult to get an accurate overview of their online reputation.
The Solution - Trustist
Trustist aggregates Bradleys Estate Agent’s reviews from multiple review sites, allowing them to see their entire reputation at a glance. They can easily see when a new review is collected, which office it was left for, and the source it was left on, which means that they are able to acknowledge and respond to the reviews in a timely manner.
The two tier aggregation within their Trustist account also lets them see a breakdown of the reviews for each of their 32 offices, allowing them to evaluate how each office is performing in relation to the others. This enables them to make positive business changes where necessary.
You can see all of the customer reviews that Bradleys Estate Agents have collected on their website!