When asking customers for a review, timing is key in getting the best comments. If you are face-to-face with a customer and you have just finished a piece of work for them or they are just about to leave your branch after you’ve given them your usual high standard of customer service then that is exactly the right time to ask for a review.
Asking for a review at this time will ensure you have a steady stream of good quality reviews from your customers which keeps your website up-to-date and benefits your SEO campaigns.
This article explains how to quickly set up a bookmark on the home screen of Android and iPhone smart phones.
Setting up a Bookmark/App on Your iPhone to Collect Reviews
Go to a browser on your phone (Safari comes as standard, or some people prefer Google Chrome or Mozilla Firefox). Navigate to your Trustist REVIEWer account by heading to https://www.trustistreviewer.com/uk/ and logging in using your details.
Scroll down to the location you wish to collect reviews for and click ‘View’.
Click on the orange link after the text ‘Review Link’.
Your initial review screen will then appear. Click on the share icon at the bottom of the screen.
Click on ‘Add to Home Screen’.
Click ‘Add’.
This will then add an icon to your home screen so that you can quickly navigate there going forward when you are with clients you wish to ask for a review. All you would then need to do is click on that icon and hand the phone over to the client who will then be able to leave their review.
Setting up a Bookmark/App on Your Android Phone to Collect Reviews
Android phones do not come with a web browser already installed, but you can easily download a free one from the Play Store e.g. Google Chrome or Mozilla Firefox.
Launch your browser and head to https://www.trustistreviewer.com/uk/, then log in in using your details.
Scroll down to the location you wish to collect reviews for and click ‘View’.
Click ‘Review’.
Your initial review screen will then appear. Click on the 3 dots (menu) at the top right of the screen.
Click on ‘Add to Home screen’.
The wording will default to Trustist REVIEWer, but you are able to change it to whatever you would like. Click ‘Add’.
This will then add an icon to your home screen so that you can quickly navigate there going forward when you are with clients you wish to ask for a review. All you would then need to do is click on that icon and hand the phone over to the client who will then be able to leave their review.